Privacy Policy
Red Crew Lawn & Snow Services
Effective Date: December 3, 2025
Red Crew Lawn & Snow Services ("we," "our," or "us") is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, and disclose the personal information we collect from clients and website visitors in connection with our lawn care, landscaping, and snow removal services.
Information We Collect
We collect personal information that you voluntarily provide to us when you request a quote, schedule a service, fill out a contact form, or sign up for service alerts. This information may include:
- Contact Information: Name, property address, billing address, email address, and phone number.
- Payment Information: Details required for processing payments (handled securely through a third-party processor; we do not store full payment card details).
- Service Information: Details about your property (e.g., lot size, driveway configuration), gate access codes, service triggers (e.g., snow depth preferences), and specific instructions necessary to safely and effectively perform our work.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, managing, and improving our lawn and snow services.
- Processing your quotes, service requests, and payments.
- Communicating with you about your scheduled services, including weather-related delays and "on the way" notifications.
- Responding to your inquiries and providing customer support.
- Sending you seasonal reminders (e.g., spring cleanup, fall aeration) and promotional offers, where permitted.
Sharing Your Information
We do not sell your personal information. We may share your information with third parties only in the following limited circumstances:
- Service Providers: We may share data with vendors and third-party service providers who perform services for us (e.g., payment processing, route optimization software, CRM platforms).
- Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights, or investigate fraud.
📱 SMS/Text Messaging Policy
Mobile Messaging Privacy
This section details our practices concerning the use of SMS (Short Message Service) and text messaging for communication with our clients.
We use SMS/text messaging to send service notifications (e.g., "Crew is en route," "Service Completed"), weather alerts regarding snow plowing schedules, invoice reminders, and requests for feedback.
By providing your phone number and checking the consent box on our quote forms or otherwise opting in, you agree to receive recurring text messages from us. Consent is not a condition of purchasing any goods or services from Red Crew Lawn & Snow Services.
Message frequency will vary based on weather conditions and your service schedule. During snow events, frequency may increase to provide timely updates. Standard message and data rates may apply.
You can opt out of the SMS program at any time by replying STOP to any message you receive from us. You will receive one final confirmation message indicating you have been unsubscribed. For support, you may also reply HELP or contact us directly using the information below.
Data Security
We implement reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
Your Privacy Rights
You have the right to request access to the personal data we hold about you and to ask for that data to be corrected or deleted. Please contact us using the details below to exercise these rights.
Contact Information
If you have questions or comments about this policy, you may contact Red Crew Lawn & Snow Services at: